TERMS AND CONDITIONS.
Terms and conditions about the use of this website and passenger transport services.
By making a booking with gibraltarairporttransfers.com you signify your acceptance to these terms & conditions.
We reserve the right to change these terms and conditions at any time and post the new version on our website, following any changes shall be deemed to be your acceptance of such change. You must check the terms and conditions on the website before your booking. In these booking conditions references to “you” and “your” and “passenger(s)” means the person who accepts a quotation or offer of gibraltarairporttransfers.com and all persons on whose behalf a booking is made or any other person to whom a booking is transferred or whose booking is accepted by gibraltarairporttransfers.com.
User Agreement governing the use of the website of gibraltarairporttransfers.com
The passenger undertakes to gibraltarairporttransfers.com that all the details you have supplied are correct, including passenger’s name, number of passengers (including babies and children), dates, pick up information, pick up address, drop off address, flight details (flight arrival/departure time, flight numbers) and credit or debit card details. In case of any changes of details supplied, it will be your responsibility to contact us and request changes. gibraltarairporttransfers.com will put its’ best endeavours to find and rectify any errors and omission as quickly as possible.
gibraltarairporttransfers.com represents various transportation service providers Spain. The contract for the provision of the transportation service is between the passenger and the service provider. When you submit your request for a service, your reservation details are sent to the service provider. A contract will only come into being upon the acceptance of the service provider of your reservation. In that case a confirmation email is sent to you and the contract between you and the service provider is formed. By placing a reservation, booking with gibraltarairporttransfers.com you are entering into a contract with the transportation service provider and not gibraltarairporttransfers.com Reservation constitutes your agreement to be legally bound by these terms and conditions.
Availability of Service
gibraltarairporttransfers.com reserves the right, on behalf of the service provider, to refuse any order placed by a customer. .
In the unlikely event that we are not able to allocate a provider to your booking request we will email you to advise you as soon as possible. The vehicle(s) shown during the booking process is not the exact vehicle that will be used for your transfer service. It may happen that the local service provider, due to lack of availability, will use minivans for your transfer instead of a coach.
Passenger confirms that the provided payment details for booking a service are correct, that the credit or debit card which you use is your own and has sufficient funds or credit facilities to cover the cost of service.
If you choose to pay the driver, please ensure that you have the required amount available, in local currency.
Changes to your reservation must be sent to us in written form via e-mail.
up to 48 hours before the pick-up or arrival time.
Amendments or cancellation requests should not be made with the drivers in the Web.
Within 48 hours period you must contact the service provider directly by calling the phone number provided in your booking confirmation email. All amendments are subject to availability.
If the cancellation is at least 12 hours before the booked transfer pick-up time then there will be no charge. Reservations can be cancelled via email up to 48 hours before the pick-up or arrival time. After this period the service provider must be contacted directly by calling the phone number provided in the booking confirmation email. Passengers will be advised as soon as possible to the e-mail address provided if for any reason the service can not be provided and as a result the booking needs to be cancelled.
Waiting Times and Contact Procedure
At transfer time the driver will wait at the specified airport pick-up point for a maximum of 60 minutes after the published time of flight arrival. The waiting time at any other place shall be restricted to 20 minutes after the agreed time.(Hotels, accommodation or domiciles).
In the unlikely event that the driver can not be located at the meeting point, or if there is a delay due to the flight, to customs, immigration, baggage collection or lost luggage, the passenger(s) should contact the emergency number provided in the booking confirmation e-mail and advise of the issue. If no such contact has been made within 60 minutes of the actual landing time for airport collections, and within 20 minutes for non-airport collections, and as such the service provider is not made aware of the problem, the service provider reserves the right to allocate the drivera nd the vehicle to another job, and in such case passenger will incur the full price of the booked service.
Delayed and Diverted Flights
Your flight will be monitored for delays by the local dispatch office and in case your flight is delayed your reservation will be automatically updated to the actual arrival time. If the arrival flight is delayed for more than three hours and/or if the airline provides no information about the new arrival time, the service provider can not gurantee that the contracted service will be available at the actual arrival time. If your flight is diverted to another airport your reservation will be automatically cancelled with no charge.
Passenger should inform gibraltarairporttransfers.com at the time of booking if travelling with excess baggage. This is to ensure that the vehicle provided can accommodate your requests. The passenger(s) shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess or oversized luggage.
Your acceptance of the proposed Contract and its Terms and conditions is considered as tacit agreement that under no circumstances will you include in your luggage, nor carry on your person, any object in contravention with the legislation of the country in which the transfers will be offered (firearms etc), nor those likely to be injurious to any third party, nor any animals unless pre-agreed and transported in a suitable container (guide dogs are generally allowed), nor any items of excessive size, weight, fragility or perishability.
Private transfer vehicles have luggage capacity of at least 1x bag or suitcase per passenger seat based on a maximum combined size of 158cm (length + width + height) per item. All luggage must be declared at the time of booking. Smaller items that fit in the passenger footwell, such as a camera case, handbag or small shoulder bag, do not need to be declared. The Passenger shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess luggage.
Transport of luggage and other belongings is undertaken solely at your risk and under no circumstances can we be held responsible for any loss or damage. Such risk of loss or damage should be the object of private insurance taken out by you prior to departure.
Special Requests, and Trip Time
During the booking process extra services may be requested. gibraltarairporttransfers.com will endeavour to pass on all such requests to the service provider, but it can not be guaranteed that these requests meet the service provider’s technical potential, therefore gibraltarairporttransfers.com will have no liability if they do not. Child / baby seats will be provided if requested, whenever possible, however there may be exceptional cases when such seats can not be provided due to unforeseen last minute vehicle substitution, for example. Please note that we do not guarantee that the seats provided will be perfect fit for your child. The distance and transfer time provided are for planning purposes only. You may find that construction projects, traffic, weather, or other events may cause conditions to differ from the information published and the trip should be planned accordingly. The images vehicles shown on the quote page are for illustration purpose only .
The terms and conditions of gibraltarairporttransfers.com shall be governed by the laws of Spain.
REQUEST A QUOTE
We offer airport transfers in holiday destinations by coach, taxi or private minibus. Check our prices now to see how much you can save and enjoy your own private transfer.
It’s quick and easy to book your transfer. You simply need to search for your destination online, select the number of persons and choose your dates.
Travel with peace of mind that we’ll get you to your accommodation, resort or airport in plenty time. We pride ourselves on customer service and aim to give you the most reliable, safe and efficient transfer possible.